Materialistic Diva needs you to be ecstatic about your purchase. If you are not satisfied with your item, you may send it back to us within 5 days of receipt for a refund or exchange after obtaining a return authorization number by emailing firstname.lastname@example.org. To ensure our ability to continue offering our customers great prices, no returns or exchanges will be accepted after the 5 day period. To receive a refund, your item must still be unworn or tampered with. All shipping charges including the cost of delivery will be the responsibility of the customer should you decide to return or exchange an item. Custom ordered jewelry, earrings, special order items and final sale items are not returnable.